Quick start guide

Luxembourg mobile number

To be able to use Luxchat you must have a Luxembourg mobile number. For cross-border workers who do not have a Luxembourg mobile number, a solution is currently being sought.

Choosing your Luxchat service provider

Luxchat is a single national App but you can select your Luxchat provider of choice from the drop-down list in the App when registering.

LuxID to create your Luxchat account and Luxchat login

You must have a LuxID account to be able to use Luxchat.

When creating your Luxchat account, you are diverted to the LuxID portal which asks you for the information necessary to create (or verify) your LuxID account.

Backup password

This password is used to recover your message history if you replace your phone, or after sign-out & sign-in and is also required if you want to read your messages on a second device.

To set this password, click on your avatar icon (your photo) then “User Settings” – “Security” – “Configure”

Luxchat-ID

Your Luxchat-ID is your unique identifier in Luxchat. It is composed as follows: @XXXXXXXXXXXX:server-name.lu (for example: @eowmdnfocifg:01.lu-cix.luxchat.lu).

You can find your Luxchat-ID:
– either by accessing the chat room: “Welcome”;
– either on iPhone, Windows, macOS and browser by clicking on your profile picture at the top left on the Luxchat home interface then clicking on “User settings”;
– either on Android by clicking on the menu icon at the top left on the Luxchat home interface.

How to find another Luxchat user: the National Directory?

• To find another Luxchat user you must use the Start Chat menu which is displayed by clicking on the small pencil and paper symbol on iPhone or a bubble with the + symbols and a speech bubble on Android at the bottom right of your mobile;
• Enter the name of the person you are looking for:
  • either their name appears.
  • or the person is not in the National Directory under this name.

It is important to note that only users who have given their consent are present in this directory.

How to register in the National Directory?

First accept the “Gestion présence Annuaire” (National Directory Management) invitation and then type: !add

How do I withdraw from the National Directory?

Go to the “Gestion présence Annuaire” (National Directory Management) chat room and type: !remove 

How to communicate with another person?

• Use the Start Chat menu which is displayed by clicking on the small pencil and paper symbol on iPhone or a bubble with the + symbols and a speech bubble on Android at the bottom right of your mobile;
• Enter the user’s name, if no response, the user is not in the directory;
• Then you must enter the Luxchat-ID received from the user with whom you wish to communicate;
• Send a first message.

How to communicate with several people?

• Use the Create room menu which is displayed by clicking on the small pencil and paper symbol on iPhone or a bubble with the + symbols and a speech bubble on Android at the bottom right of your mobile;
• Enter the name of each user, if no response, the user is not in the directory;
• Then you must enter the Luxchat-ID received from the user with whom you wish to communicate;
• Send a first message.